Enthuse customers and provide best experience through excellent remote support and communication.

- India – Bangalore
- IT
- Full-time

Your skills

- Previous work experience in helpdesk/ service desk environment is a MUST.
- Organizational skills and the ability to set priorities effectively.
- Quick and effective problem-solving skills.
- Must: English with Japanese & Mandarin language proficiency skills.

Your tasks

Like to work in a global environment? Please refer the below job description...

- Providing IT support to end users located in various locations globally.

- Analyzing, troubleshooting and providing fixing solutions for application/OS problems.

- Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle.

- Monitoring ticket timelines (SLAs).

- Contact with the end users by phone, email and chat.





Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Excellent Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your benefits

- Onboarding program
- Buddy program

📌 Service Desk Specialist (Bengaluru)
🏢 Hemmersbach
📍 Bengaluru