Job Responsibilities:

Summary Description
The Service coordinator will provide specialized services to Tenancy Management(House Maintenance) department including’ review and approval of work request; prepare estimates of time and material required to accomplish the job; determination and assignment of proper work, operate and manage a computerized database of all calls and work schedule keep with client inform the work plans and status of ongoing work & Ensuring timely/best solutions to client issues and co-ordinates with client and workers.

- Receive inbound calls from customers
- Answer client’s questions, as well as question participants to obtain full understanding of what information/work is being requested.
- Document all calls with regards to participant
- Follow-up with clients and Workers
- Provide quality customer service on every call.
- Communicate clearly and effectively with Clients
- Promote teamwork and helpline number
- Inspects work performed by departmental staff or by contractors to ensure compliance with job specifications and as per the standards.




- Regular interactions with key clients to know the feedback
- Manage relationships with existing clients.
- Ensure all internal reports queries and solutions prepared and submitted on time.
- Respond to and follow up enquiries/issue using appropriate methods.
- Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of AMC & maintenance and sustainable relationships

Skills:

- Candidates should be from preferably from Facilities, Services Industry and call centres with at least 3 years’ experiences
- Ability take ownership for their needs
- Ability to meet the expectations of the customers
- Good interpersonal skills to form effective working relationships with people at all levels.
- Candidate should have pleasing personality with valuable communication skills (Verbal & Written).
- Well Versed with Specially in MS-Office

📌 SERVICE COORDINATOR EXECUTIVE- FACILITY & SERVICED APARTMENT (HOUSE MAINTENANCE) (Delhi)
🏢 Formula Group
📍 Delhi