E-commerce Seller Support Executive – International Chat

Job Title: Customer Support Executive
Process: International Chat – E-commerce Seller Support
Location: Pune, Maharashtra
Work Mode: Work from Office
Experience: 1+ year
Employment Type: Full-time
Working Days: 5.5 days per week
Shift: Rotational shifts
Salary: Up to ₹32,500 CTC per month + performance incentives
Cab Facility: Company-provided cab facility

Job Description

We are looking for Customer Support Executives to handle an international e-commerce seller support process in Pune.

The role involves assisting sellers through chat, understanding their concerns, providing accurate information, and resolving queries as per the defined process guidelines.

Key Responsibilities

- Handle seller queries through international chat support.
- Provide clear and qualified responses to customer and seller concerns.
- Assist with account, order, payment, product, and process-related queries.
- Identify issues and provide appropriate resolutions.
- Maintain quality and productivity standards.
- Accurately document customer interactions.
- Follow process and customer service guidelines.
- Escalate complex queries to the relevant team when required.

Candidate Profile





- 1+ year of experience in an international voice and chat support process.
- Previous experience in seller support is required.
- Experience in e-commerce, marketplace, or customer support processes is preferred.
- Good written and verbal English communication skills.
- Good typing speed and ability to manage multiple chat-based queries.
- Strong customer-handling and problem-solving skills.
- Comfortable working in rotational shifts.
- Willing to work from the Pune office.
- Undergraduates and graduates can apply.

Preferred Experience

- International Customer Support
- International Chat Support
- Seller Support
- E-commerce Support
- Marketplace Support
- Customer Service
- Chat Process

Benefits

- Salary up to ₹32,500 CTC per month.
- Performance incentives.
- Company-provided cab facility.
- Opportunity to work in an international e-commerce support environment.

How to Apply

Interested candidates can apply through Indeed with an updated resume.

Candidates may also share their resume at:

Email: [email protected]
Contact: +91-XXXXXXXXXX

Pay: ₹30,000.00 - ₹32,500.00 per month

Work Location: In person

📌 E-commerce Seller Support Executive – International Chat (Pune)
🏢 MBSPL
📍 Pune