RESTAURANT CAPTAIN

Department: Food & Beverage / Service
Position: Restaurant Captain
Reports To: Restaurant Manager / Assistant Restaurant Manager
Location: Mumbai
Employment Type: Full-Time

Position Overview

We are looking for a dynamic, guest-focused, and experienced Restaurant Captain to join our Food & Beverage team. The Restaurant Captain will be responsible for ensuring smooth restaurant operations, delivering exceptional guest experiences, supervising service staff, and maintaining the highest standards of hospitality, service, hygiene, and presentation.

Key Responsibilities

Guest Experience & Service

- Welcome and interact with guests in a warm, professional, and courteous manner.
- Ensure efficient and personalized table service throughout the guest journey.
- Take food and beverage orders accurately and provide knowledgeable recommendations.
- Ensure timely service of food and beverages while maintaining presentation standards.
- Handle guest requests, feedback, and complaints professionally and escalate issues when required.
- Build strong guest relationships and encourage repeat visits.

Team Supervision

- Supervise and coordinate the service team during daily operations.
- Allocate sections and responsibilities to service staff.
- Conduct pre-shift briefings and communicate daily priorities, promotions, reservations, and special requirements.
- Monitor staff grooming, punctuality, discipline, and service standards.
- Train and mentor junior team members on service procedures, menu knowledge, and guest handling.




- Support the Restaurant Manager/Assistant Restaurant Manager in maintaining team performance.

Restaurant Operations

- Ensure smooth opening and closing of the restaurant.
- Monitor table readiness, mise-en-place, cleanliness, and overall floor presentation.
- Coordinate effectively with the Kitchen, Bar, Host/Hostess, and other departments.
- Monitor food and beverage orders through the POS system.
- Ensure correct billing and assist with bill-related guest queries.
- Monitor table turnover and ensure efficient seating during peak hours.
- Ensure restaurant SOPs and operational standards are consistently followed.

Food & Beverage Knowledge

- Maintain excellent knowledge of the food and beverage menu, ingredients, preparation methods, and allergens.
- Be aware of daily specials, promotions, events, and menu changes.
- Recommend suitable food and beverage combinations to guests.
- Ensure responsible service of alcoholic beverages in accordance with company policies and applicable regulations.

Hygiene & Safety

- Ensure high standards of cleanliness, hygiene, and sanitation across the restaurant.
- Follow food safety and workplace safety procedures.
- Report maintenance, equipment, or safety issues immediately to the concerned manager.
- Ensure service areas, tables,



cutlery, glassware, and restaurant equipment are maintained properly.

Required Skills & Qualifications

- Minimum 2–4 years of experience in restaurant service, preferably in premium casual dining, fine dining, lounges, bars, or hospitality establishments.
- Previous experience in a Captain / Senior Steward / Senior Waiter role is preferred.
- Strong communication and interpersonal skills.
- Excellent guest-handling and problem-solving abilities.
- Good knowledge of food and beverages.
- Strong team leadership and coordination skills.
- Ability to work efficiently under pressure during peak business hours.
- Knowledge of POS systems and basic restaurant operations.
- Well-groomed, confident, and professional personality.

Key Competencies

- Guest-centric approach
- Leadership & team supervision
- Communication skills
- Menu knowledge
- Upselling & suggestive selling
- Complaint handling
- Attention to detail
- Team coordination
- Time management
- Qualified grooming and etiquette

Performance Expectations

The Restaurant Captain is expected to consistently deliver exceptional guest service, efficient floor operations, strong team coordination, and adherence to the restaurant's service and hospitality standards.

Salary: Competitive / As per experience
Joining: Immediate joiners preferred

Pay: ₹11,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

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