We are looking for an experienced and customer-focused Customer Relationship Manager (CRM) to manage customer relationships, improve customer satisfaction, and ensure a smooth customer experience throughout the sales and after-sales journey. The ideal candidate should have excellent customer-handling, communication, and problem-solving skills, with prior experience in the automobile industry preferred.
Key Responsibilities
- Manage and maintain robust relationships with existing and prospective customers.
- Handle customer enquiries, feedback, complaints, and service requests professionally and promptly.
- Ensure timely follow-up with customers regarding enquiries, test drives, bookings, deliveries, and after-sales services.
- Monitor customer satisfaction and take appropriate action to resolve concerns.
Required Skills & Qualifications
- Minimum 5 years of experience in CRM/customer relationship management.
- Automobile industry experience preferred.
- Excellent customer handling and communication skills.
- Strong interpersonal and relationship-building abilities.
- Good problem-solving and conflict-resolution skills.
- Customer-focused and service-oriented approach.