We are looking for a Client Relationship Executive to manage client interactions, build strong relationships, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle client queries professionally.
Key Responsibilities
- Build and maintain strong relationships with clients.
- Handle client queries through WhatsApp, calls, and email.
- Understand client requirements and provide appropriate solutions.
- Follow up with clients regularly to ensure satisfaction and retention.
- Coordinate with internal teams to resolve client concerns.
- Maintain accurate records of client interactions and follow-ups.
- Identify opportunities for upselling and improving client engagement.
- Collect client feedback and share insights with the relevant teams.
Requirements
- Excellent English communication and interpersonal skills.
- Strong customer service and relationship-management skills.
- Good follow-up and problem-solving abilities.
- Comfortable handling calls and client conversations.
- Basic knowledge of MS Excel/Google Sheets.
- Candidates with a background in customer support, sales, client servicing, or relationship management are preferred.
What We Offer
- Full-time chance
- Growth and learning opportunities
- Supportive work environment
- Performance-based incentives