- Oversee operations across all client locations within the assigned cluster or geographic area.
- Ensure adherence to company SOPs, operational standards, and service protocols.
- Conduct regular operational reviews with Assistant Operations Managers.
- Monitor operational performance across accounts and address service gaps proactively.
- Ensure manpower deployment aligns with contractual commitments.
B. Manpower Deployment & Workforce Optimization
- Monitor overall manpower allocation across assigned client accounts.
- Ensure timely replacement of manpower to address absenteeism and attrition.
- Coordinate workforce planning with HR and recruitment teams.
- Ensure accurate attendance and workforce reporting systems are maintained.
C. Client Relationship Management
- Maintain working relationships with client representatives for assigned accounts.
- Conduct periodic service review discussions with clients.
- Address operational concerns raised by clients and ensure timely resolution.
- Escalate significant client issues to the Branch Manager when necessary.
D. Operational Performance Monitoring
- Review operational reports submitted by Assistant Operations Managers.
- Monitor key operational metrics and service delivery standards.
- Ensure corrective actions are implemented for operational deficiencies.
- Maintain discipline in operational documentation and reporting.
E. Team Leadership & Development
- Provide leadership and guidance to Assistant Operations Managers.
- Monitor operational team performance and productivity.
- Identify training and development needs within the operational team.
- Promote a culture of accountability, discipline, and service excellence.