Job Title:
Supervisor Training and Quality
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Essential Functions/Core Responsibilities

Training Supervision:

• Identify training needs through performance data, feedback, and business goals.

• Design, implement, and evaluate training programs and workshops.

• Supervise trainers and ensure consistency in content delivery and facilitation.

• Maintain training records and ensure compliance with mandatory learning requirements.

• Monitor training effectiveness through assessments, feedback, and performance metrics.

• Collaborate with department heads to align training with operational goals.

Quality Assurance:
• Oversee quality monitoring processes and ensure adherence to SOPs and KPIs.





• Supervise quality analysts and ensure timely audits and feedback loops.

• Analyze quality data to identify trends, gaps, and areas for improvement.

• Develop and implement quality improvement plans in collaboration with operations.

• Conduct calibration sessions to ensure consistency in evaluations.

• Support root cause analysis and corrective action planning.

• Lead and manage teams across locations

• Prepare and lead WBR, MBR with clients and internal stake holders

• Attend calls and calibrations and cascade important Process updates in a timely manner to the floor

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred

• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)

• Robust communication skills, both written and verbal

📌 Supervisor Training and Quality (Pune)
🏢 CNX
📍 Pune