Why this role exists
The Merchandise Systems and Data Manager exists to ensure merchandise operations are supported by reliable systems, trusted data, effective reporting, efficient processes and consistent category support. The role translates commercial priorities into coordinated technology, data, process and service priorities that improve operational performance, strengthen controls and support better decision-making.
The role leads the merchandise systems, reporting, process improvement, product data and Category Assistant functions. It owns the performance and development of these services, including the centralised Category Assistant operating model, and balances day-to-day service continuity with longer-term improvement, automation and platform development.
Where you will make a difference
In this role you will:
Systems and Technology Portfolio
Set and govern the roadmap for merchandise systems, ensuring priorities support Commercial and Merchandise objectives.
Translate business needs into transparent requirements, priorities and outcomes for Technology and Data teams.




Govern the merchandise systems portfolio, resolving competing priorities within available capacity and escalating material trade-offs where required.
Establish service expectations and performance measures for core merchandise systems.
Oversee business testing, implementation readiness, adoption and post-release review for material system changes.
Data, Reporting and Controls
Establish merchandise product data and reporting standards, including ownership, definitions, quality requirements and service expectations.
Ensure product data and priority reporting are accurate, complete, timely and fit for business use.
Maintain appropriate validation, exception and remediation controls for critical product, supplier and commercial data.
Monitor data quality and reporting performance, addressing material gaps, recurring errors and control failures.
Work with relevant business owners to ensure merchandise

📌 Merchandise Systems (Bengaluru)
🏢 Officeworks
📍 Bengaluru