Description

About Busuu

Busuuis one of the world's leading language-learning platforms, part of Chegg. We help over 100 million learners build language skills that change their lives — through apps, web, and now an AI-first product experience. Weoperateacross consumer (B2C) and business (B2B/enterprise) markets in over 100 countries

About Decision Intelligence

Decision Intelligence (DI) is the central capability that makes the business measurable, governed, and trusted. It spans data insights and analytics across the organization,operatingthrough three layers: analytics partners embedded in business teams, a central hub that owns standards, metrics architecture, experimentation, and governance, and a platform layer (Data Engineering) that builds the infrastructure.

DI does not govern business decisions — it governs the standards that make those decisions trustworthy and evidence-based. Wedon'tbuild dashboards on request; we build the foundations teams build on. We work hybrid with team members across India, the UK, and the EU.

The Role

You are the operational backbone of Busuu'sDecision Intelligence function. As Head of Decision Intelligence, you anchor business-wide strategic intelligence, run the hub day-to-day, manage and develop analytics leaders as a player-coach, and own themethodologybehind Busuu'sweekly business performance reporting and monthly leadership reviews.

Youoperateas a player-coach: you lead capability work in the hub, grow direct reports across the organization, and continue to contribute hands-on to strategic analytics work. You partner with senior analytics stakeholders on metrics architecture and strategy, with the Directoronhub direction, and with business leaders on analytics-driven narratives.

The role is the connective tissue of the function — turning measurement into operating decisions across the business. It is also a role with a clear trajectory: the right person grows into broader strategic leadership scope over time as the function scales.

Key Responsibilities

- Business-wide strategic owner — anchor cross-functional business narrative, deep-dives, and performance readouts. Be the credible analytics voice in leadership forums and key business meetings.

- Player-coach for direct reports — Develop 3-4 analytics leaders on craft, level progression, and strategic partnership capability. Balance coaching and mentorship with your own hands-on strategic analytics contributions.





- Weekly business performance reporting — design, narrative arc, and analytical integrity of weekly business performance summaries.

- Monthly leadership review architecture — partner with senior analytics stakeholders on monthly business review structure; you own the weekly-to-monthly narrative connection.

- Experimentation standards — co-build testing rigor and best practices across the organization.

- Hub operations — day-to-day leadership of the analytics hub as the synthesis layer that makes cross-functional signals usable for executive decisions.

- Metrics architecture co-ownership — co-own metrics definition and architecture with senior analytics partners.

- Business performance deep-dives — cross-functionallens, working with your team onmethodologyand insights.

- Strategic planning and forecasting — the senior analytics voice on business strategy, OKR setting, and opportunity sizing.

What We Are Looking For

Required

- 10+years experiencein analytics, business intelligence, strategy, or consulting atmeaningfulscale — ideally with hands-on analytical depthand peopleleadership combined.

- Demonstrated player-coach experience — managing 3+ analysts or data scientists while continuing to contribute as a senior individual contributor to strategic work. Comfortable in both leadership and hands-on analytical work.

- Strong commercial instinct — you understand how analyticsmaps tobusiness outcomes (revenue, retention, lifetime value, unit economics, conversion).

- Strategic narrative skill — you translate quantitative measurement into executive-grade communication that drives decisions, not just describes them.

- Senior stakeholder influence — comfortable operating with Directors, VPs, and General Managers. Diplomatic but direct.

- Excellent SQL and fluency with BI tooling (Tableau, Looker,Metabase, or equivalent). Working knowledge of semantic-layer thinking (dbt, Cube,LookML, or equivalent).

- Experience designing or owning a weekly business performance reporting cadence and a monthly business review architecture.





- Comfort working in a hybrid team across time zones — explicit overlap with London andEUas a known feature of the role.

Preferred

- B2C subscription + B2B SaaS exposure — comfortable thinking about both segments and weaving them together.

- EdTech context.

- AI and transformation measurement experience.

- Priorteam-buildingor hiringtrack record— bringing in talent, growing analysts, and building team-level capability.

- Demonstrated growth trajectory —you'vetaken on expanded scope asyou'vedelivered. The function is scaling; the right person will too.

- Familiarity with analytics operating models, data-driven decision practices, or building analytics functions in quick-moving environments.

Competencies Expected atthis Level

- Strategic Thinking — plans strategy for team and projects (3-9 monthhorizon);anticipatesissues; plans for scalability; contributes to function-level direction.

- Communication & Leadership — tactical day-to-day team communication; conflict resolution; makes sound talent decisions (hires, performance, promotions); coaches and develops with compassion; fosters collaboration; influences senior stakeholders.

- Critical Thinking — prioritizes given impact and effort;identifiesand asks tough questions; coachesreportson data-driven decision-making.

- Accountability — drives repeatable results at team and project level; provides clear ownership; knows when to escalate; fully committed toobjectives.

- Analytics Architecture and Design —coachesteam on measurement design; sets architectural standards; owns system-level measurement conversations with key stakeholders.

- Cross-functional Pattern Recognition — drives conversation across teams on shared patterns; coaches team members toidentify andsurface patterns; weaves signals into coherent narrative.

How We Work

Decision Intelligence is deliberately small andhigh-leverage. We are pragmatic about trade-offs, opinionated about standards, and committed to evidence over opinion. The hub is the connective layer between business teams and Executive Leadership — and as Head of Decision Intelligence, you are the connective tissue of that layer.

The function is scaling as part of broader business evolution at Busuu. The right person in this role will grow with it — expanding scope over time as the function matures.

We work hybrid across India, the UK, and the EU. The role is India-based with explicit time-zone bridgingwith EU/UK.

📌 Sr Manager - Decision Intelligence (India)
🏢 Chegg
📍 India