Job description for Staff Business Analyst, Blackbaud Luminate

Business Analysts (BAs) play a crucial role in helping clients leverage our platforms to raise money and stay connected with their constituents. This position is for the Luminate Online services team at Blackbaud, which serves a wide range of non-profits/NGOs.

This position will be staffed by BB India and will provide support to US-based services staff.

Work Location & Schedule

Work Location: Sky tech, Financial District, Hyderabad, India

Work Schedule:

- This role supports customers and stakeholders primarily during U.S. business hours.

- Expected working hours are 5:30 PM to 2:30 AM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.

- Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Responsibilities

- Learn the Luminate Online platform and become expert in its features and functionality

- Perform Luminate Online system configurations for clients, during implementations or ongoing as part of normal fundraising activities

- Execute scheduled tasks for clients, e.g. sending email campaigns, preparing reports, updating content for web pages or emails





- Conduct quality control tests for both standard and custom functionality

- Assist senior Business Analysts as part of services engagements

- Write documentation for internal and client consumption

- Leverage AI-assisted tools to accelerate delivery and improve quality and actively experiment with emerging capabilities as they evolve.

Qualifications

- Knowledge and understanding of online fundraising, ideally in the space of NGO/non-profit organizations

- At least 1 year of full-time skilled experience

- Excellent written English

- Comfortable to work in EST hours

- Technical aptitude for learning software applications

- Basic understanding HTML, CSS, Javascript – but no need to be a developer.

- Must be self-motivated and able to learn and work independently

- Ability to multitask on concurrent projects, and deliver work on time on deadlines agreed to with clients

Expected shift: US hours (ET)

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

📌 Business Analyst, Associate (India)
🏢 Blackbaud
📍 India