The opportunity
This role provides intermediate-level network services and network problem determination support; it also delivers network services to offshore clients, manages issue resolution, and supports disaster recovery implementation.
Your key responsibilities
- Provides intermediate level network services, including supporting large scale network installations and installing and configuring standard network infrastructure. Runs network configuration changes and troubleshoots and resolves issues.
- Monitors records to ensure statuses are accurate and complete, and actions are on target. Reviews related records to identify requests that may have an impact on the network.
- Provides intermediate level telecom network services for elevated issues. Identifies failing components.
- Assists in maintaining and monitoring network system performance and identifying performance issues and trends. Identifies opportunities to automate manual system tasks. Develops and maintains telecom network documentation repository.
- Assists in installing and configuring network systems. Tests configuration changes and provides basic product installation procedures.
- Complies with Information Technology and Information Security policies and procedures.
- Participates in special projects and performs other duties as assigned.
- Provides network services to offshore clients including deployment, optimization, and maintenance of network systems.
- Plans, manages, and prioritizes network issue resolution in line with business/user requirements.
- Supports implementation of a disaster recovery plan to mitigate network-related technical issues.
Skills and attributes for success
- A team player with strong analytical, communication and interpersonal skills
- Constantly updating yourself about new technologies in the market
- A winning personality and the ability to become a trusted advisor to the stakeholders
To qualify for the role, you must have
- Minimum 3 years of relevant work experience,
preferably in network operations or administration./ 4+ years of hands-on network ops experience in a 24x7 enterprise environment.
- in Computer Science, Information Technology, Electronics and Communication Engineering, or a related field; or an equivalent combination of training and experience.
- Network certifications such as Cisco Certified Network Associate (CCNA), or Cisco Certified Network Professional (CCNP), CompTIA Network+, Palo Alto PCNSA, AWS Cloud Practitioner are preferred.
- Hands-on experience in configuring, maintaining, and troubleshooting network infrastructure (LAN, WAN, routers, switches).
- Familiarity with network monitoring tools and automation scripts for performance tuning.
- Understanding of telecom networking components and intermediate support procedures.
- Knowledge of disaster recovery strategies and documentation practices.
- Experience with Service Now or similar ITSM platforms.
Ideally, you’ll also have
- Strong verbal and written communication, facilitation, relationship-building, presentation and negotiation skills.
- Be highly flexible, adaptable, and creative.
- Comfortable interacting with senior executives (within the firm and at the client)
What we look for
- Robust teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.
What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
EY | Building a better working world
📌 GMS - Senior - Network Engineer (India)
🏢 EY
📍 India