Provides proactive user helpdesk services to inbound customer service requests.
Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication.
Uses available tools and resources, including remote tools, to accomplish tasks.
📌 Associate Service Desk Representative (India)
🏢 Diebold Nixdorf
📍 India
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