Description

Employee Related:

- Manage teams and ensure that individual / team / process targets are met
- Provide feedback to associates and prepare development plans for them
- Motivate team members and demonstrate positive retention of talent
- Assist recent hires in shortening their learning curve

Operational Delivery:

- Ensure optimum staffing as required for meeting KPIs / SLAs / process metrics
- Facilitate the achievement of desired KPIs as per contract
- Maintain operational data (attendance, performance data, etc) and ensure that there are no open items on these deliverables
- Manage work allocation as per TAT and highlight any peaks / dips in volumes, performance, etc to stakeholders
- Ensure accurate and timely reporting

Client Related:

- Devise, drive and deliver value adding projects / initiatives to the business




- Facilitate corrective and preventive action to address any gaps / leakages / issues or concerns raised by the business
- Maintain seamless flow of communication with all key stakeholders
- Maintain required documentation and audit trails for compliance requirements
- Run spot audits for adherence with the above
- Work as P&C; domain expert for clients and business

Employer Related:

- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Ensure timely reporting of data (P4P, LWP, etc)

Collect and provide data required for audit requirements

Responsibilities

- Process SLA management
- People management
- Client management

Qualifications

Bachelor's Degree or 10+2+3

📌 Assistant Manager (Noida)
🏢 EXL
📍 Noida