Description
Provides real-time voice support to BG field engineers, resolving operational and system-related queries to help them complete jobs efficiently, minimize delays, and improve the overall service experience.
Responsibilities
- Deliver real-time voice support to BG field engineers, enabling seamless task completion and minimizing operational disruptions.
- Provide expert guidance on systems, processes, scheduling, parts, and service-related queries.
- Drive engineer engagement through effective NPS survey promotion and feedback collection.
- Ensure compliance with quality, regulatory, and operational standards while maintaining accurate interaction records.
- Maximize first-call resolution and proactively identify improvement opportunities to enhance engineer and customer experience.
Qualifications
Graduate 1 - 3 Years
📌 Executive (Pune)
🏢 EXL
📍 Pune
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