01Section One: Job Purpose
Summarise in one statement why your job exists; and how it contributes to the overall mission/objective of the organization
Lead and govern tower Operations & Maintenance across the assigned circle/area to ensure safe, reliable, and compliant site operations while meeting uptime and service level commitments. Drive customer satisfaction, cost optimization, and operational excellence through effective stakeholder, partner, and team management.

02Section Two: Principal Accountabilities
List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results (List in order of decreasing order of importance)
Sr. NoExpected End ResultsMajor Activities
1Environment, Safety & Health Compliance1.Build and sustain a strong safety culture across field operations.
2.Ensure availability of adequate tools, test equipment, and safety gear for safe execution of field work.
3.Drive business partners to consistently comply with environment, safety and health standards.
4.Monitor safety compliance and ensure adherence to all safety guidelines.
5.Provide adequate safety training to field teams.
6.Manage external environmental factors, identify emerging risks, and develop mitigation strategies.
7.Participate in corporate safety initiatives and support their implementation in the field.
2Customer Relationship & Service Governance1.Manage multiple customers, balancing their priorities while acting as the primary operational interface.
2.Conduct periodic operational reviews and governance meetings as per the defined structure.
3.Address customer issues within committed timelines.
4.Resolve conflicting customer priorities by driving alignment toward outcomes that meet customer expectations.




5.Meet customer uptime expectations in line with agreed service level agreements.
6.Obtain regular sign-off on service level agreements and key performance indicators from all customers as per schedule.
7.Work with the estate team to monitor estate related activities.
3Operations Planning, Coordination & Reporting1.Define operational parameters, review Tower Operating Centre (TOC) reports, analyse performance trends, and conduct root cause analysis to implement corrective actions.
2.Conduct structured reviews periodically as per Functional and Line guidelines.
3.Coordinate operational activities with business partners, estate, security, and government/regulatory agencies.
4.Ensure accuracy and integrity of site asset data, and drive periodic digital updates and report submission.
5.Develop and implement mechanisms to reduce theft incidents.
6.Plan contingencies to ensure maximum network availability.
7.Drive digital tool adoption, transformation, and effective utilization.
4Operational Performance & Reliability1.Ensure key performance indicators are achieved as per management targets by evolving systems and procedures that enable Operation & Maintenance delivery.
2.Perform root cause analysis of site failures and implement action plans to prevent recurrence.
3.Ensure adherence to all operational processes and guidelines.
4.Ensure preventive and corrective maintenance activities meet defined processes and timelines.




5.Coordinate with new site and existing site teams to ensure installation and commissioning quality, and take over sites with zero service-affecting punch points.
6.Generate and track operational dashboards to monitor Operation & Maintenance activities effectively.
5Partner Performance Management1.Manage partners, including Integrated Management Expert/Subject Matter Expert and Security Management Services teams, to achieve defined operational targets.
2.Provide technical, operational, and safety training to partners.
3.Enforce process compliance and drive partner capability development.
4.Conduct structured governance meetings with partners as per schedule.
5.Drive site security, maintain accurate site inventory, and oversee material movement, stock points and spares management with partner accountability.
6.Drive partner accountability in energy management to manage service level agreements.
6Cost Optimization & Revenue Enhancement1.Monitor and optimize utilization of CAPEX and OPEX.
2.Ensure efficient use of available resources across operations.
3.Monitor and analyse energy reports to maintain a balance between uptime and energy costs.
4.implement corrective actions at high-consumption sites to reduce energy costs.
7Team Development & Capability Building1.Build a high-performance work setting that fosters capability and motivation.
2.Identify training needs of the Operation & Maintenance team and address gaps through appropriate development initiatives.
3.Set explicit performance expectations, conduct regular performance reviews, and recommend recognition or corrective actions as needed.
4.Drive team-building initiatives and promote organizational values.
5.Coordinate with HR to recruit talent for vacant positions.

📌 Circle O&M Head (India)
🏢 Indus Towers
📍 India