Job Description

- Job Purpose

The Jobholder is responsible for the full process of all network orders captured for Customers and agents.

- Generating Booking and Quotation
- Negotiating with Vendors and suppliers on rates
- Generating and qualifying leads from cold calling
- Managing, tracking and following up on leads
- Track and Trace shipments
- Proactive updates to customer for every check point
- Job Invoicing and reporting
- Meeting monthly and quarterly targets in accordance with goals
- Creating and updating activity reports
- Principal Accountabilities
- To ensure that all calls are answered within a set period of time during working hours.
- To keep special focus on assigned customers accounts, understand the requirements, work towards building solid relationship, and to initiate new leads within assigned territory/region
- To process quotes, order and timely follow-ups, to understand the related issues and to identify the solutions to ensure customer satisfaction
- To work towards maintaining and increasing sales in assigned territory.
- To assist office in adhoc/administrative duties




- To receive and process shipments as per current procedures for relevant service ensuring that customer specific instructions are followed
- To acknowledge emails within the agreed timelines
- To coordinate with different entities and countries for rates inquiry
- To negotiate with agents, airlines for better rates
- To get spot rates for heavy weight shipments
- To track and trace every shipment till the shipment reached the last check point
- To provide timely updates to customers proactively
- To escalate to line supervisor/Account manager any service failures caused by subcontractors or other entities
- To follow-up on value added services
- Perform pre-alert and pro-active track and trace
- Maintain and make all required data available to obtain the detailed monthly consolidation and reporting
- Set up and maintain archive filing system; import and export files, including packing list, waybills, invoices, customs related documents etc.

📌 Customer Service Coordinator (Logistics) (India)
🏢 CONNECTING 2 WORK
📍 India