We are seeking a dedicated and enthusiastic female Calling Executive to join our team in Lucknow. This full-time position is ideal for someone who enjoys communication and customer interaction.
Key Responsibilities:
1. Make Outbound Calls: You will be responsible for reaching out to potential customers, introducing our services, and promoting our offerings effectively.
2. Customer Support: Provide information and assistance to customers via phone calls, addressing their queries and concerns with professionalism and clarity.
3. Record Keeping: Accurately document details of customer interactions and maintain records of calls made, ensuring all information is updated in the system.
4. Feedback Collection: Collect feedback from customers about their experiences and suggestions, helping to enhance service quality and customer satisfaction.
Required Skills and Expectations:
Candidates should have completed their 12th grade and possess excellent verbal communication skills. The ability to listen actively and respond effectively to customer needs is essential. A positive attitude, willingness to learn, and the capability to work in a fast-paced workplace are crucial. Previous experience is not necessary, making this role suitable for recent graduates or those with limited experience. Being punctual and adhering to office guidelines is expected as you will work from the office in a team-oriented setting.