International Voice Process - Job Description

An International Voice Process is a customer service or call center job where employees communicate with customers from other countries, mainly through phone calls, in English or another required language.

### Job Description

- Handle inbound and outbound calls from international customers.

- Provide information about products, services, orders, billing, or technical issues.

- Resolve customer queries and complaints professionally.

- Communicate clearly in English with good pronunciation and listening skills.

- Update customer details and call records in the company's system.

- Follow company procedures and achieve customer satisfaction targets.

- Maintain professional communication and meet performance standards.

### Types of International Voice Processes

- Inbound process: Receive calls from customers who need help or information.

- Outbound process: Call customers for sales, follow-ups, feedback, or payment reminders.

- Technical support: Help customers troubleshoot technical problems.

- Customer service: Handle complaints, account issues, and service-related questions.

- Sales process: Explain products and services and encourage customers to purchase them.

### Skills Required

- Positive spoken English and communication skills.

- Basic computer knowledge and typing skills.





- Active listening and problem-solving abilities.

- Patience, confidence, and a positive attitude.

- Willingness to work night shifts or rotational shifts, depending on the process.

### Sample Interview Answer: What is an International Voice Process?

An international voice process involves communicating with customers from different countries over phone calls. The main responsibility is to understand their concerns, provide accurate information, resolve their issues, and ensure customer satisfaction. Good English communication, active listening, patience, and problem-solving skills are important for this role.

### Career Opportunities

You can start as a Customer Support Executive or Customer Service Associate and progress to Senior Executive, Team Leader, Quality Analyst, or Operations Manager.

Interview tip: If you are attending an international voice process interview, practise your self-introduction, spoken English, and answers to common customer service questions.

- Experience

0 - 3 Years

- No. of Openings

25

- Education

12th Pass

- Role

Data Entry Specialist

- Industry Type

Call Centre / BPO / ITES / LPO

- Gender

[ Male / Female ]

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Face Interview Location

No. 347, DS Complex, Nehru Street, Ram Nagar Ghandhipuram,coimbatore

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