Check-in: Verify tickets and travel documents, issue boarding passes, and check in baggage.
Boarding Assistance: Guide passengers to the boarding gate and help with boarding procedures.
Baggage Handling: Coordinate baggage loading, unloading, and delivery.
Customer Support: Handle passenger complaints, delays, and other travel-related issues.
Flight Coordination: Coordinate with airline teams to ensure flights operate smoothly.
Safety and Security: Follow airport rules, safety procedures, and security guidelines.
Required Skills
Valuable communication skills.
Basic computer knowledge.
Customer service skills.
Professional appearance and a polite attitude.
Ability to work in shifts, including nights and weekends.
Basic English and Hindi communication.
Eligibility (Generally in India)
Education: 12th pass or graduate, depending on the airline and role.
Age: Depends on the employer and job vacancy.
Experience:
Freshers may apply for many entry-level positions.
Additional requirements: Some roles may require specific physical, medical, or language qualifications.
Salary in India
Entry-level airport ground staff salaries can vary considerably, but a rough estimate is ₹40,000-₹50,000 per month, depending on the airline, airport, location, and job role.