Handle OP registration, IP admissions, discharge coordination, and patient navigation across departments.
Assist patients and attendants with billing queries, estimates, insurance documentation, and TPA coordination.
Support clinic coordination including doctor schedules, queue management, and appointment confirmations.
Act as the first point of contact for patient concerns and service recovery, escalating appropriately when required.
Ensure accurate demographic entry in HIS and completeness of patient documentation.
Guide patients through diagnostic, consultation, and admission processes to minimize wait time and confusion.
Coordinate with Nursing, Billing, Insurance, Diagnostics, and Clinical teams to ensure seamless care delivery.
Support discharge planning by coordinating clearances, billing readiness, and patient education.
Capture patient feedback, assist PREM / PROM collection, and support experience improvement initiatives.
Maintain courteous communication and qualified conduct at all touchpoints.
Ensure compliance with hospital policies,



NABH patient rights & responsibilities, and confidentiality standards.
Assist in managing Google reviews and feedback responses as guided by the Patient Experience team.
Support estimation, conversion, and retention processes by following up on pending cases and walk-ins.
Maintain daily logs, reports, and shift handovers as required

Qualifications

Education: Any Graduate. With MBA in Hospital Management will be preferred

Experience: Min 1 years of experience into Hospital OP & /or IP billing, admission and conversion. Freshers can apply for OP Registration.

Must have skills
Interpersonal Skill
Communication Skill
Valuable Hold on English language
Empathy
Patient Handling
Multitasking in high-pressure environments
Basic Billing & Insurance Understanding
Attention to detail in documentation
Team Player
Skilled Grooming
Comfort with systems and data entry

📌 Associate Patient Services Bengaluru
🏢 Cytecare Hospitals
📍 Bengaluru