Customer Support Specialist

Job Summary

We are seeking a Customer Support Specialist responsible for interpreting customer requirements through RFQs and other concerned documents, managing supplier/customer documentation, ensuring compliance with customer standards, handling customer portals (B2B), and supporting end-to-end requirement management activities. The role requires robust analytical skills, attention to detail as well as specific, stakeholder coordination, and expertise in compliance documentation and requirement traceability.

Key Responsibilities

Customer Requirement Management
Conduct gap analysis and risk assessments.
Support RFQ review and requirement mapping activities.

Compliance & Documentation
Manage document control, revision management, and version tracking.

Customer Portal Management
Manage customer portals and compliance platforms.

Reporting & Coordination
Prepare KPI reports, compliance reports, and customer status updates.
Coordinate with Engineering, Quality, Supply Chain,



and Suppliers.
Escalate issues and support resolution activities.
Maintain requirement traceability and action tracking logs.

Must Have Skills (High Priority)
Customer Requirement Interpretation
Supplier Requirement Review
Customer Standards Understanding
Gap Analysis
Data Validation
RFQ Interpretation
Stakeholder Management
To be specific while dealing with stakeholders w r t communication.

Preferred Industry
Automotive – Engine (Power train) or Exhaust system would be preferrable.
Manufacturing

Qualification
B.E./B.Tech (Mechanical, Automobile, Production
3+ years experience in customer support, engineering coordination, or supplier/customer management (B2B Portal management).
Able to understand & co-relate CAE (FEA/CFD) reports with RFQ Document.
Valuable exposure on Engineering materials.

📌 Customer Support Specialist Pune
🏢 Tata Technologies
📍 Pune