Roles & Responsibilities:
Answer incoming calls and respond to customers
Management and resolve customer complaints.
Research required information using available resources
Document all call information according to standard operating procedures
Forward the complaint to the concerned area technician
Resolve escalated customer complaints
Complete call logs and reports
Manage large amounts of inbound calls in a timely manner

Skills:
Proficient in relevant computer applications
10th pass or any higher education
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle the stressful situation appropriately
Fluent in Kannada and English.
Ability to multi-task, set priorities and manage time effectively.

Job Types: Full time, Regular / Permanent

Schedule:
Rotational shift

Education:
Higher Secondary(12th Pass) (Preferred)

Language:
Kannada and English (Preferred)

Edit job Open View public job page Skills:- Customer Support, Customer Service and English Proficiency

📌 Customer Care Excecutive Bengaluru (India)
🏢 Ifuture Globistic
📍 India