Role Description
• Handle inbound and outbound calls from auction bidders and provide explicit, qualified assistance.
• Identify customer needs, research issues, provide appropriate solutions, and ensure timely follow-up.
• Maintain ownership of customer inquiries and coordinate with internal teams to ensure timely resolution.
• Provide general customer and operational support to assist the team with day-to-day activities.
• Process and manage auction activities, including reviewing auction accounts, verifying information, and updating auction details in the system.
• Coordinate with storage facility teams and provide support for auction-related activities while maintaining accurate records.

Qualifications
• Minimum 3 years of experience in customer support or similar support positions handling U.S. customers.
• Excellent verbal communication skills with transparent and professional spoken English.
• Strong customer service, interpersonal, and problem-solving skills.
• Experience in self-storage, auctions, or related industries is an added advantage.
• Must be willing to work rotational/night shifts.

📌 Customer Relationship Executive Mangalore (India)
🏢 Global ESoftSys
📍 India