Coordinate daily service activities, customer complaints, and engineer/technician visits.
Receive and register customer complaints and maintain service records.
Coordinate manpower, site visits, material requirements, and service schedules.
Prepare and maintain service reports, quotations, work orders, invoices, and related documents.
Follow up with customers for PO, payment, site readiness, gate passes, and material requirements.
Maintain service data and prepare MIS reports using Excel.
Coordinate with the Service Manager, Service Engineers, HO, production, stores, and accounts teams.
Follow up on pending complaints and ensure timely closure.
Maintain customer communication through email and phone calls.
Update ERP/system records for complaints, visits, materials, and service activities.
Prepare MOM, daily/weekly service status reports, and pending-action lists.
Valuable knowledge of MS Excel, Word, PowerPoint and Email.
Positive communication and coordination skills

Pay: ₹20,000.00 - ₹33,000.00 per month

Work Location: In person

📌 Service Coordinator Ahmedabad
🏢 Edgetech Air Systems
📍 Ahmedabad