Continental Hospitals, Hyderabad is a leading multispecialty tertiary-care hospital offering comprehensive clinical and surgical services across multiple specialties. The hospital operates in a high-volume, patient-centric workplace with a solid focus on clinical excellence, quality, patient safety and operational efficiency.
Job Description – Operations Executive
Position: Operations Executive
Location: Hyderabad
Department: Hospital Operations
Key Responsibilities:
Manage day-to-day operational activities across assigned hospital areas.
Coordinate with clinical, nursing, front office, billing, diagnostics and support departments for smooth operations.
Ensure efficient patient flow across OPD, IPD, diagnostics and other hospital services.
Monitor operational issues and coordinate with respective departments for timely resolution.
Maintain daily MIS and operational reports and track key performance indicators.
Monitor patient experience and address operational concerns/escalations.
Ensure adherence to hospital SOPs, policies,
quality standards and regulatory requirements.
Coordinate with doctors, nursing teams and support functions to ensure seamless service delivery.
Monitor manpower deployment, attendance and operational requirements.
Support audits, inspections and implementation of corrective actions.
Identify process gaps and recommend improvements for better efficiency and patient experience.
Prepare regular reports and provide updates to the Operations Manager/HOD.
Desired Profile:
Graduate/MBA in Hospital Management, Healthcare Management or a relevant discipline.
Experience in hospital operations preferred.
Good communication and coordination skills.
Telugu Speaking Mandatory
Ability to handle multiple stakeholders and operational issues.
Patient-centric approach with positive problem-solving ability.
Willingness to work in a hospital environment, including rotational shifts when required.