We are looking for an experienced Senior CRM Executive with 3 years of experience in jewellery buying/purchase and customer relationship management. The candidate should have strong customer-handling, follow-up, and jewellery-buying skills.
Key Responsibilities
Handle customer enquiries related to gold, silver, diamond, and jewellery buying.
Build and maintain robust relationships with existing and prospective customers.
Follow up with customers through calls and WhatsApp for jewellery buying opportunities.
Handle customers visiting the branch and understand their jewellery selling requirements.
Explain the jewellery/gold buying process, valuation, and required documentation to customers.
Coordinate with the gold expert/purchase team for accurate evaluation and purchase transactions.
Generate repeat business through regular customer follow-ups.
Maintain customer records, leads, and follow-up details in the CRM system.
Handle customer queries and complaints professionally.
Achieve monthly customer conversion and business targets.
Maintain daily reports of customer calls, leads, follow-ups, and conversions.
Ensure a high level of customer satisfaction and professional service.
Candidate Requirements
3 years of relevant experience in jewellery buying/purchase.
Experience in gold/jewellery buying or cash-for-gold business will be preferred.
Strong knowledge of jewellery and gold-buying processes.
Excellent communication and customer-handling skills.
Positive convincing and negotiation skills.
Strong follow-up and relationship-building abilities.
Positive knowledge of MS Excel/CRM software.
Presentable, confident, and target-oriented.
Contact +91-XXXXXXXXXX
Pay: ₹35,000.00 - ₹40,000.00 per month
Experience:
CRM Executive: 4 years (Preferred)
Work Location: In person
📌 Sr Crm Executive Gurugram
🏢 GoldSpot
📍 Gurugram
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