Prolife Cancer Centre & Research Institute is looking for a qualified and responsible Customer Service Associate to handle patient enquiries, calls, appointments, and day-to-day customer support activities.

The ideal candidate should have strong communication skills, a patient-friendly approach, and previous experience in customer service, front desk, healthcare, or a similar role.

Key Responsibilities
Handle incoming and outgoing calls professionally.
Respond to patient enquiries and provide appropriate information.
Schedule and coordinate patient appointments.
Follow up with patients regarding appointments and enquiries.
Maintain patient/customer records and update information accurately.
Coordinate with doctors, reception, and other hospital departments.
Handle WhatsApp and telephone enquiries.
Resolve basic patient concerns professionally and courteously.
Maintain confidentiality of patient information.




Ensure a positive and professional experience for patients and visitors.

Candidate Requirements
Minimum 2 years of customer service experience is mandatory.
Valuable verbal communication and interpersonal skills.
Ability to communicate professionally in Marathi, Hindi, and English.
Basic computer knowledge and ability to maintain records.
Positive telephone etiquette and follow-up skills.
Patient, polite, organised, and responsible.
Healthcare/hospital experience will be an added advantage.
Candidates residing in or around Pune will be preferred.

Salary

₹16,000 – ₹25,000 per month, depending on experience, communication skills, and interview performance.

Pay: ₹16,000.00 - ₹25,000.00 per month

Education:
Bachelor's (Preferred)

Location:
Market Yard, Pune, Maharashtra (Required)

Work Location: In person

📌 Customer Service Associate Pune
🏢 Prolife Cancer Centre & Research Institute
📍 Pune