AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title: Service Now Integration Specialist

Location: Hyderabad India

Employment Type: Full Time

The job

We are seeking a skilled Service Now Developer and Integration Engineer to lead and support the integration of Identity and Access Management (IDAM) solutions with the Service Now platform. The ideal candidate will have deep knowledge of IAM principles, Service Now workflows, and integration patterns to ensure seamless and secure automation of identity-related processes across the enterprise. Also, this role will be responsible for development & maintenance of AVEVA’s Service Now platform, which supports IT service management to automate business processes. This role requires working closely with UK-based teams and hence mandates availability during UK business hours.

Additionally, you will be analysing existing Service Now modules, integrations and formulate logic for additional stability to add new integrations & modules. Devise logical procedures, prepare flowcharts, perform coding & test/debug programs. Provide input for documentation of new or existing needs. Contribute to the decisions on policies, procedures, expansion strategies and product a staff-level Senior Service Now Developer, your primary focus will be on leading the hands-on development work as a senior developer & also to mentor juniors while looking after the platform.

Key responsibilities

- Develop and maintain Service Now application & integrations

- Work closely with business analysts, developers & stakeholders to design and implement solutions that meet the needs of the organization

- Design, develop, and implement integrations between IDAM platforms (e.g., Sail Point, Okta, Azure AD) and Service Now

- Configure Service Now Integration Hub, REST APIs, and MID Servers to facilitate secure data exchange

- Write efficient & high-quality code which is scalable & maintainable

- Develop and maintain technical documentation for Service Now applications and integrations

- Create go-to-market proof-of-concept applications on the Service Now platform

- Create unique service portal pages and widgets to aid the business organization

- Ensure that Service Now applications are stable, scalable & secure

- Troubleshoot & debug issues in Service Now applications and integrations





- Stay up-to-date with the latest Service Now technologies and trends

- Oversee development of the Service Now solution in accordance with industry best practices to ensure system compliance

- Participate in code reviews and collaborate with other developers to ensure code quality

Essential requirements

- Minimum5+ years of experience as a Service Now Developer, particularly in building or integrating with workflows for identity governance

- Strong knowledge of protocols and standards like SAML, OAuth, SCIM, LDAP, and REST APIs

- Experience with one or more IAM platforms: Sail Point, Okta, Forge Rock, Microsoft Entra ID (Azure AD), or Ping Identity

- Extensive knowledge of Java Script

- Knowledge of CMDB Implementation

- Experience with Service Now IGA/IGA Connector modules (if applicable)

- Familiarity with UI, SQL, HTML and CSS

- Knowledge of XML and structural programming concepts

- Experience using the Service Now platform

- Knowledge of ITIL processes

- Advanced problem-solving ability

- Proven ability to set up Service Now using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs

- A fundamental understanding of ITSM, ITIL or CMDB

- Should be a Service Now Certified Consultant i.e., CSA, CAD, CIS-ITSM

- End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process

- Service Now implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge

- Excellent communication & presentation skills.

IT at AVEVA

Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for the transformation and modernisation efforts globally.

We pride ourselves on a collaborative,



inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance. We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join.

Find out more:

India Benefits include:

Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being in office 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

📌 ServiceNow Senior Developer (India)
🏢 Aveva
📍 India