- Design, develop, configure, and support ServiceNow ITAM solutions.
- Implement and enhance ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
- Configure asset lifecycle processes including procurement, receiving, allocation, transfers, maintenance, and retirement.
- Develop custom workflows, business rules, client scripts, UI policies, Script Includes, and Flow Designer solutions.
- Integrate ServiceNow ITAM with third-party systems and discovery tools.
- Maintain CMDB integrity and ensure asset data accuracy.
- Configure software license management, entitlement tracking, and compliance reporting.
- Create and maintain dashboards, reports, and performance analytics.
- Collaborate with stakeholders to gather business requirements and translate them into technical solutions.
- Troubleshoot platform issues and provide production support.
- Follow ServiceNow development best practices and governance standards.
Required Skills:
- 4+ years of ServiceNow development and implementation experience.
- Solid expertise in ServiceNow ITAM, including:
- Hardware Asset Management (HAM)
- Software Asset Management (SAM Pro)
- Asset Lifecycle Management
- Hands-on experience with:
- Business Rules
- Client Scripts
- UI Policies
- Flow Designer
- Script Includes
- Catalog Items
- Service Portal
- Experience with CMDB, Discovery, and ITSM modules.
- Good knowledge of JavaScript and ServiceNow platform development.
- Experience in integrations using REST/SOAP APIs.
- Understanding of software licensing models and asset compliance processes.