Experience - 3 to 8 years

Location - Remote

Shift - EMEA

Job Description

A Prisma Cloud Customer Success Engineer (CSE) is a customer-facing technical role focused on helping customers deploy, adopt, optimize, and get business value.

Core Responsibilities

- Act as the technical point of contact for customers using Prisma Cloud.
- Help customers onboard and configure Prisma Cloud across AWS, Azure, and GCP.
- Understand customer cloud-security requirements and translate them into Prisma Cloud solutions.
- Guide customers through:
- CSPM
- CNAPP
- CIEM
- CWPP / workload protection
- Container and Kubernetes security
- Vulnerability management
- Compliance monitoring
- Troubleshoot Prisma Cloud configuration, integration, policy, and deployment issues.
- Analyze customer security findings and recommend remediation strategies.
- Help customers integrate Prisma Cloud with:
- SIEM/SOAR
- Ticketing systems
- CI/CD pipelines
- Kubernetes
- Cloud-native security services
- Conduct technical enablement sessions, workshops, demos, and knowledge-transfer sessions.
- Create implementation guides, architecture diagrams, troubleshooting documentation, and best-practice recommendations.
- Monitor customer adoption and identify opportunities to improve their use of Prisma Cloud.
- Work closely with Support, Sales, Professional Services, Product, and Engineering teams.
- Handle escalations and drive technical issues through to resolution.
- Help customers establish cloud-security best practices, governance, and automation.





What Makes the CSE Role Different

A normal Prisma Cloud Engineer may primarily operate the platform internally.

A Customer Success Engineer is much more customer-facing:

Customer requirement → Technical design → Prisma Cloud implementation → Enablement → Adoption → Troubleshooting → Optimization

So communication and consulting skills are almost as key as Prisma Cloud technical knowledge.

Prisma Cloud

- Prisma Cloud CSPM
- Prisma Cloud Compute
- CNAPP
- CIEM
- CWPP
- Kubernetes/container security
- Cloud compliance
- Vulnerability management
- Policy configuration and tuning

Cloud

- AWS / Azure / GCP
- IAM
- Networking
- Compute
- Storage
- Kubernetes services such as EKS, AKS, and GKE

DevSecOps

- Docker
- Kubernetes
- Terraform
- Git
- CI/CD
- Infrastructure as Code
- API integrations

Customer-facing

- Technical presentations
- Requirements gathering
- Troubleshooting
- Stakeholder management
- Architecture discussions
- Documentation
- Training and enablement

You would likely be expected to:

- Independently manage technically complex customers.
- Lead Prisma Cloud onboarding and adoption.
- Design multi-cloud security architectures.
- Troubleshoot difficult production issues.
- Explain technical findings to both engineers and management.
- Drive remediation and security improvements.
- Mentor other CSEs/engineers.
- Work with product/engineering on difficult customer escalations.

📌 Prisma Cloud Customer Success Engineer (India)
🏢 Trantor
📍 India