Job Description :

Job Summary

We are looking for an experienced IT Manager / Head of IT to lead the organization's technology, infrastructure, cybersecurity, applications, systems, and overall IT operations.

The ideal candidate will have strong experience managing IT environments within a process-driven international organization, preferably a KPO, BPO, ITES, GCC, or shared-services environment supporting clients and employees across the USA, UK, Canada, and/or Australia.

The role requires a strategic yet hands-on technology leader capable of ensuring reliable IT operations, strong cybersecurity, scalable infrastructure, business continuity, and technology enablement for a rapidly growing organization.

Key Responsibilities

IT Infrastructure & Operations

- Lead and manage the organization's complete IT infrastructure and day-to-day IT operations.
- Manage servers, networks, cloud infrastructure, endpoints, communication systems, and IT assets.
- Ensure high availability, reliability, scalability, and performance of critical IT systems.
- Establish and monitor IT service standards, SLAs, response times, and support performance.
- Build and manage an effective IT helpdesk and technical support function.
- Ensure smooth IT operations across multiple teams, departments, and locations.

IT Operations for 500+ Employees

- Manage technology infrastructure supporting a workforce of 500+ employees.
- Plan IT capacity and infrastructure requirements to support business growth.
- Ensure efficient onboarding and offboarding of employees from an IT perspective.
- Implement standardized IT processes for user provisioning, access management, hardware allocation, and support.
- Maintain appropriate IT asset inventories and lifecycle management.

Cybersecurity & Data Protection

- Lead the organization's cybersecurity strategy and information security initiatives.
- Implement and monitor endpoint security, access controls, identity management, network security, antivirus/EDR, firewalls, and data protection measures.
- Establish security policies, procedures, and controls aligned with international client expectations.
- Conduct regular vulnerability assessments, security reviews, and risk assessments.
- Monitor and respond to security incidents and ensure appropriate corrective actions.
- Ensure protection of sensitive client, employee, financial, and business data.

Cloud, Network & Systems Management

- Manage cloud platforms, network architecture, connectivity, VPNs, firewalls, servers, and related infrastructure.
- Ensure secure and reliable connectivity for employees and international operations.
- Monitor system performance and proactively address infrastructure issues.




- Evaluate and implement scalable technology solutions aligned with business requirements.
- Manage system upgrades, migrations, integrations, and technology implementations.

Applications & Business Systems

- Oversee business-critical applications including ERP, CRM, HRMS, communication, collaboration, and productivity platforms.
- Ensure applications are properly implemented, integrated, maintained, and supported.
- Work closely with business teams to understand technology requirements.
- Evaluate new software and technology solutions to improve operational efficiency.
- Manage application access, licensing, integrations, and user support.

Business Continuity, Backup & Disaster Recovery

- Develop and maintain robust business continuity and disaster recovery plans.
- Ensure critical systems and data are regularly backed up and recoverable.
- Establish appropriate RPO/RTO standards for critical applications and infrastructure.
- Conduct periodic disaster recovery testing and preparedness exercises.
- Ensure business operations can continue during technology failures or disruptions.

IT Governance, Policies & Compliance

- Develop and maintain IT policies, SOPs, standards, and governance frameworks.
- Establish appropriate IT controls and documentation.
- Ensure compliance with contractual and security requirements of international clients.
- Support audits, security assessments, client due diligence, and compliance reviews.
- Maintain appropriate records related to IT assets, access, incidents, risks, and controls.

Vendor & Technology Management

- Manage IT vendors, service providers, technology partners, and consultants.
- Evaluate vendors and negotiate commercial terms, contracts, SLAs, and service agreements.
- Manage IT procurement, licensing, hardware, software, and infrastructure requirements.
- Monitor vendor performance and ensure adherence to agreed service standards.
- Develop and manage the IT budget while optimizing technology investments.

Business Growth & Technology Enablement

- Partner with senior management to align IT strategy with business objectives.
- Support rapid organizational expansion, new office setups, and new client onboarding.
- Develop technology plans to support workforce growth and operational scalability.




- Identify opportunities for automation, digital transformation, AI, and technology-driven productivity improvements.
- Lead technology projects that improve efficiency, security, employee experience, and business performance.

Team Leadership

- Lead, mentor, and develop the internal IT team.
- Define roles, responsibilities, KPIs, and service expectations.
- Build a culture of accountability, responsiveness, security awareness, and continuous improvement.
- Manage IT staffing requirements in line with organizational growth.
- Provide technical and strategic guidance to team members.

Required Skills & Experience

- 10+ years of overall IT experience, with significant experience in managerial or leadership roles.
- Proven experience managing IT operations supporting 500+ employees.
- Experience in KPO, BPO, ITES, GCC, shared services, or international service organizations is highly preferred.
- Experience supporting operations serving clients in the USA, UK, Canada, and/or Australia.
- Robust knowledge of IT infrastructure, networking, cloud, cybersecurity, systems, and applications.
- Robust understanding of IT governance, policies, controls, and compliance.
- Experience with business continuity, backup, disaster recovery, and incident management.
- Strong people-management and vendor-management capabilities.
- Excellent problem-solving, decision-making, and project-management skills.
- Strong communication skills with the ability to work effectively with senior management and international stakeholders.

Preferred Candidate Profile

The ideal candidate should be:

- A strategic and hands-on IT leader with strong operational ownership.
- Experienced in managing technology environments supporting large-scale, process-driven organizations.
- Strong in cybersecurity, infrastructure, cloud, systems, and IT governance.
- Comfortable working in a fast-growing and international business setting.
- Capable of balancing technology strategy with day-to-day IT execution.
- Strong in stakeholder management and communication with senior leadership and international clients.
- Commercially aware with strong vendor, procurement, and budget-management skills.
- Proactive, structured, analytical, and focused on continuous improvement.

Experience : 10 - 12

Timing : 10:00 AM - 7:00 PM

Working Shift : Day Shift (Onsite)

Job Type : Full Time

Category : Business Development

Salary : Best in industry

Skills : Excellent Communication

Keywords : IT Leadership | IT Management | Head of IT | IT Operations | KPO | BPO | ITES | GCC | Shared Services | Infrastructure Management | Network Management

📌 Information Technology Manager (Ahmedabad)
🏢 Vrecruitfirst
📍 Ahmedabad