About the Opportunity
Operating in the fast-paced telecommunications and enterprise IT infrastructure space, we deliver mission-critical connectivity and IT support services to large-scale enterprise clients across India. Our team ensures 24x7 system uptime, rapid incident resolution, and seamless end-user experience through proactive monitoring, hands-on troubleshooting, and infrastructure hardening—serving as the backbone of digital operations for key industry verticals.

Role & Responsibilities

- Diagnose and resolve desktop, laptop, printer, network, and peripheral hardware/software issues across Windows, macOS, and Linux environments.
- Manage Active Directory, Group Policy, DNS, DHCP, and file/print server configurations to maintain domain integrity and user access.
- Deploy, configure, and patch enterprise endpoints using SCCM or Intune, ensuring compliance with security baselines and OS updates.
- Support remote users via VPN, RDP, and ticketing systems (ServiceNow/JIRA) while adhering to SLA-driven response and resolution timeframes.




- Collaborate with network and security teams to troubleshoot connectivity issues, firewall rules, and authentication failures.
- Document solutions, maintain asset inventories, and contribute to knowledge base articles to reduce recurring incidents.

Skills & Qualifications

- Must-Have
- Windows 10/11 Enterprise
- Active Directory
- Group Policy
- SCCM / Intune
- TCP/IP Networking
- ServiceNow / JIRA
- Remote Desktop Protocol (RDP)
- Print Server Management

- Preferred
- PowerShell Scripting
- Linux CLI Basics
- ITIL Foundation Certification

Perks & Culture Highlights

- On-site role with modern infrastructure, ergonomic workspaces, and 24x7 tech support lab access.
- Performance-linked incentives and rapid internal mobility for high-impact troubleshooters.
- Collaborative culture with peer-led troubleshooting hackathons and weekly tech deep-dives.

📌 IT Admin (Troubleshooting) (Surat)
🏢 Mindtel
📍 Surat