Customer Service & Billing Executive

Department: Customer Service / Sales Support
Reports to: Sales Manager / Operations Manager

Key Responsibilities:

- Handle customer enquiries through phone, WhatsApp, email and in person.
- Understand customer requirements and provide suitable printing solutions.
- Prepare quotations based on customer requirements and approved pricing.
- Follow up on quotations and pending orders.
- Create sales orders and coordinate with the production team.
- Collect and verify customer artwork/files and ensure the requirements are clear before production.
- Prepare invoices and billing documents accurately.
- Follow up for payments and update payment status.
- Coordinate with customers regarding delivery dates and order status.
- Handle customer complaints and coordinate with the relevant department for resolution.




- Maintain proper records of quotations, orders, invoices and payments.
- Coordinate with production, design, purchase and dispatch teams.
- Ensure that customer instructions and delivery commitments are communicated correctly.
- Maintain positive relationships with existing customers and identify opportunities for repeat orders.
- Provide daily/weekly updates on pending quotations, orders and payments.

Skills Required:

- Good communication skills
- Basic computer and MS Office/Excel knowledge
- Basic accounting and billing knowledge
- Good numerical ability

Pay: ₹14,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Service & Billing Executive (Kochi)
🏢 PRINT IT
📍 Kochi