A Collection Executive is responsible for recovering outstanding payments from clients or customers. The role involves contacting debtors, negotiating payment plans, resolving payment discrepancies, and ensuring timely collections while maintaining positive customer relationships and complying with company policies and applicable legal regulations.
Key Responsibilities:
- Contact customers through phone calls, emails, and other communication channels to follow up on overdue payments.
- Ensure timely collection of outstanding dues and pending invoices.
- Negotiate repayment schedules and payment plans with customers.
- Maintain accurate records of collection activities, payment commitments, and follow-ups.
- Identify and resolve payment discrepancies in coordination with the accounts team.
- Follow up regularly with customers who have missed payment deadlines.
- Prepare collection reports and update payment status in the company system.
- Handle customer queries and disputes professionally.
- Meet monthly collection targets set by the management.
- Follow company policies and applicable regulations during collection activities.
Required Skills:
- Good communication and negotiation skills.
- Strong follow-up and customer-handling abilities.
- Basic knowledge of accounts, billing, and payment procedures.
- Good telephone etiquette and problem-solving skills.
- Basic computer knowledge, including MS Excel.
- Ability to work under pressure and achieve collection targets.