To manage front-office operations, welcome patients, coordinate appointments, maintain patient records, handle telephone enquiries, and ensure smooth patient flow and a professional patient experience at the clinic.

2. Roles and Responsibilities

Patient Reception and Registration

- Welcome patients and visitors politely and professionally.
- Register new patients and update existing patient details accurately.
- Verify patient information and maintain confidentiality.
- Guide patients to the doctor, dietician, procedure room, pharmacy, or other relevant departments.
- Coordinate patient movement and ensure an orderly waiting area.

B. Appointment Management

- Schedule, confirm, reschedule, and cancel appointments as required.
- Maintain the daily appointment register and doctor consultation schedule.
- Inform patients about appointment timings and expected waiting periods.
- Coordinate with doctors, dieticians, nurses, and other clinic staff.
- Send appointment reminders and follow-up messages as instructed.

C. Telephone and Communication

- Attend incoming telephone calls promptly and courteously.
- Respond to routine patient enquiries regarding clinic timings, appointments, and available services.
- Transfer calls and messages to the appropriate staff members.
- Maintain a record of important calls and messages.
- Communicate patient concerns or complaints to the concerned authority.

D. Billing and Cash Handling

- Prepare bills and receipts using the clinic's approved billing system.
- Collect consultation fees and other authorized payments.
- Issue receipts for all payments received.




- Maintain accurate daily cash and digital payment records.
- Reconcile daily collections and submit the report to the accounts department.
- Ensure that all financial transactions are properly documented.

E. Patient Records and Documentation

- Maintain patient files, registration forms, consent forms, and other relevant documents.
- Update records in the clinic management software or registers.
- File and retrieve patient documents whenever required.
- Ensure that patient information is not disclosed to unauthorized persons.
- Maintain proper documentation of appointments, payments, and follow-up visits.

F. Administrative and Front-Office Duties

- Maintain cleanliness, organization, and a qualified appearance at the reception.
- Monitor stationery, registration forms, and other front-office supplies.
- Coordinate with housekeeping to maintain a clean and comfortable waiting area.
- Report equipment problems, patient complaints, and operational issues to the clinic manager.
- Maintain daily attendance, appointment, and front-office activity records as assigned.
- Assist with patient feedback collection and authorized follow-up communications.

G. Emergency and Patient Support

- Immediately inform the nurse or doctor when a patient appears unwell or requires urgent medical attention.
- Follow the clinic's emergency response procedures.
- Never delay emergency escalation for registration or billing formalities.
- Treat all patients and attendants with courtesy, patience, and respect.

Pay: ₹15,800.00 - ₹20,000.00 per month

Work Location: In person

📌 Hospital Receptionist (Valasaravakkam)
🏢 chennai obesity and gastro surgeons centre
📍 Valasaravakkam