To connect with customers for Post Service Feedback and Service Marketing Reminders to improve retention and satisfaction.
A. PSF Calls (Post Service Feedback):
1) Call customers within 24 hours after vehicle service completion.
2) Take feedback on service quality, advisor behavior, billing transparency and facility cleanliness.
3) Capture ratings as per PSF script (Excellent / Good / Average).
4) Maintain daily PSF calling tracker.

B. SMR Calls (Service Marketing Reminder):
1) Call customers for service due reminders, overdue reminders and insurance renewal reminders.
2) Explain benefits of periodic maintenance and upcoming service offers
3) Fix service appointments and share booking details with the front office / advisor.
4) Follow up on not-responding / not-contactable customers.

To apply: Share your updated resume at +91-XXXXXXXXXX

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Advantages:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Compensation Package:

- Performance bonus
- Yearly bonus

Work Location: In person

📌 CRE SERVICE (Sahibzada Ajit Singh Nagar)
🏢 Joshi AutomobilesHyundai
📍 Sahibzada Ajit Singh Nagar