To ensure smooth functioning of the department and solve /escalate issues as and when they occur keeping in mind organization's mission, vision and values
CRITICAL ACCOUNTABILITIES
Coordinate patient appointments and follow-up activities to ensure a smooth patient flow
Monitor appointment schedules and escalate operational issues whenever required
Collect feedback from patients and patient attendants
Upkeep and maintenance of the department
Adherence to SOP and Department Protocol
Report generation
Directing patient and patient parties to the right place and right doctor
SKILLS AND KNOWLEDGE
Working knowledge of OPD area management
Knowledge of hospital functions and OPD interface
Basic computer knowledge, including MS Office, email, and typing skills
Valuable communication and local language proficiency
Interpersonal skills for patient interactions
Strong customer service orientation with a patient-centric approach