1. Showroom Assistant Manager

Department

Retail Operations

Reports to

Showroom Manager

Manages

Floor Managers, sales staff, cashiers, support staff

Location

T Nagar / Adyar / Mumbai showroom

Experience

4–7 years in apparel, silk saree or jewellery retail; 2+ years supervising a team

Qualification

Any degree; MBA / retail management preferred

Languages

Tamil and English (Hindi for Mumbai)

Role Purpose

Run day-to-day showroom operations with the Showroom Manager so every customer gets a premium experience and the showroom hits its sales, margin and stock targets.

Key Responsibilities

- Plan daily staff deployment across floors and sections; manage rosters, leave, breaks and festive-season shifts

- Track daily, weekly and monthly sales against target by floor, section and salesperson; act on gaps the same day

- Lead morning briefings on targets, current arrivals, offers and focus products

- Handle escalated customer complaints, exchanges and returns within policy

- Coordinate with Purchase, Design and Warehouse on stock replenishment, ageing stock and new-arrival display

- Ensure visual merchandising,



price tagging and section cleanliness meet brand standards

- Oversee billing, cash handling, discounts and approvals; support daily closing and audit

- Drive Save and Buy Scheme enrolments, customer data capture and CRM follow-ups

- Train, coach and appraise floor staff; support hiring and onboarding

- Act as Showroom In-charge in the Showroom Manager's absence

Requirements

- Strong product knowledge of silk sarees, weaves and ethnic wear (Kanchipuram, Banarasi, etc.)

- People leadership, conflict handling and calm under festive-season pressure

- Working knowledge of POS / ERP billing and MS Excel

- Flexible to work weekends, festivals and extended hours

Key Performance Indicators

- Showroom sales vs target; average bill value; conversion rate

- Customer complaints resolved within 24 hours

- Ageing stock movement; stock audit variance

- Staff attendance and attrition

Pay: From ₹35,000.00 per month

Work Location: In person

📌 Showroom Assistant Manager (Chennai)
🏢 SUNDARI SILKS INDIA
📍 Chennai