Job Description – IT & Marketing Support Executive

Job Type: Full-time

Job Summary

We are looking for an experienced IT & Marketing Support Executive to manage day-to-day IT operations, troubleshoot technical issues, and provide basic technical support for marketing activities.

Key Responsibilities

- Firewall Management: Monitor and manage firewall systems.
- Hardware Troubleshooting: Diagnose and resolve issues with desktops, laptops, printers, and networking devices.
- Google Workspace: Manage user accounts and troubleshoot Google Workspace issues.
- Microsoft Office 365: Handle administration and troubleshooting.
- CCTV Management: Monitor CCTV systems and resolve recording-related issues.
- Biometric Access Systems: Manage and troubleshoot biometric attendance and access systems.
- Network Management: Maintain Wi-Fi networks and access points.
- SIP Calling Systems: Provide support for Voxbay and SIP-based calling systems.
- CRM Support: Identify and resolve day-to-day CRM-related issues.
- Website Management: Handle basic website updates and content changes, and coordinate with website vendors when required.
- General IT Support:



Assist employees with technical issues and ensure smooth functioning of office IT infrastructure.
- Marketing Support: Provide technical assistance for basic marketing-related requirements whenever needed.

Candidate Requirements

- Relevant experience in IT Support or IT Administration.
- Valuable knowledge of networking and office IT infrastructure.
- Experience with hardware troubleshooting, Google Workspace, and Microsoft Office 365.
- Knowledge of firewall management, CCTV, biometric systems, and access points.
- Familiarity with Voxbay/SIP calling systems and CRM troubleshooting.
- Basic knowledge of website management and content updates.
- Strong troubleshooting and problem-solving skills.
- Good communication and vendor coordination skills.
- Ability to work independently, manage multiple tasks, and take ownership of IT issues.

Preference: Immediate joiners or candidates with a short notice period are preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 IT & Marketing Support Executive (Vyttila)
🏢 Hopezen International Private
📍 Vyttila