Highlights:

5.00 - 10.00 Years

15.00 - 20.00 INR (Lacs)/Yearly

Full-time

Mumbai, Mumbai Suburbs

Roles & Responsibility

What You’ll Do:

- Solve Responsible Complaints: Investigate big customer issues and work with other teams to fix them.

- Follow Rules: Make sure complaints are handled legally and fairly.

- Talk to Customers: Keep them updated on how their complaints are being resolved.

- Improve Processes: Find patterns in complaints and suggest ways to prevent future problems.

- Keep Records: Document everything for quality checks.

- Report to Management: Share updates on complaints and suggest improvements.

- Train & Lead: Guide junior staff on how to handle complaints better.

- Handle Escalations: Be the go-to person for the toughest customer issues.

Requirements

Skills Needed:

- Experience managing a customer support/call center team in e-commerce.

- Good with data, Microsoft Office, and CRM tools (like Salesforce).

- Strong communication (written and verbal).

- Ability to make quick decisions and improve processes.

📌 Customer Support Manager (Mumbai)
🏢 Skyleaf Consultants
📍 Mumbai