Receptionist (Fluent English-Speaking)

Replay Physio Call centre

About Replay Physio

Replay Physio is a leading orthopedic and sports physiotherapy practice with multiple clinics across Mumbai and Navi Mumbai. We specialise in evidence-based rehabilitation, post-surgery recovery, sports injury management, and advanced physiotherapy solutions.

Our mission is simple:

Deliver structured, premium, result-driven rehabilitation.

Role Overview

We are looking for a confident, well-spoken, English-speaking calling executive to be the first point of contact for our patients.

This role is critical — you are the face and voice of Replay Physio.

You will:

- Handle patient inquiries (walk-in, phone, WhatsApp)
- Coordinate appointments and schedules
- Support discovery call bookings
- Ensure a smooth and premium patient experience

Key Responsibilities

Call Handling & Lead Conversion

- Handle inbound calls from Google/Meta ad leads
- Convert inquiries into discovery calls with senior physiotherapists
- Share basic clinic details and location information
- Route medical queries appropriately (without diagnosing)

Administrative Support

- Maintain patient records accurately
- Coordinate with physiotherapists regarding schedules
- Handle billing coordination and payment tracking
- Manage basic Excel/Google Sheets data entry

Communication & Brand Representation

- Speak fluent English
- Maintain a calm, confident, and positive tone




- Represent Replay Physio’s premium brand positioning

Required Skills & Qualifications

- Graduate preferred
- Fluent spoken English (mandatory)
- Minimum 1 year experience in reception/front desk/customer service
- Comfortable with computers, WhatsApp Business, Google Sheets
- Strong interpersonal and organisational skills
- Well-groomed and professional appearance

Ideal Candidate

- Confident communicator
- Emotionally intelligent
- Proactive problem-solver
- Patient-friendly personality
- Sales-oriented mindset (without being pushy)

Work Details

- Location: in person at office
- Full-time position
- 6 days a week
- 8am to 8pm shift

Compensation

- Competitive fixed salary (based on experience)
- Performance incentives linked to:
- Appointment bookings
- Lead conversion
- Patient retention

This role offers long-term growth into:

- Clinic Operations Executive
- Senior Patient Care Coordinator
- Cluster Front Office Manager as we expand

Job Type: Full time

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

- Have you worked in a clinic / hospital?

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- Cold calling: 1 year (Required)
- Medical receptionist: 1 year (Required)

Language:

- English (Required)

Willingness to travel:

- 100% (Preferred)

Work Location: In person

📌 Receptionist and Tele Calling Executive (Mumbai)
🏢 REPLAY PHYSIO
📍 Mumbai