Must-have requirements

- Strong verbal and written communication skills with ability to communicate clearly and professionally
- Ability to understand, troubleshoot, and resolve process-related queries accurately
- Comfortable working in a high-volume, target-driven contact center environment
- Ability to navigate multiple systems, tools, knowledge bases, and case-management platforms
- Strong attention to detail and ability to follow defined SOPs, processes, and policies
- Solid problem-solving and decision-making skills within defined authority levels
- Ability to manage difficult interactions and maintain professionalism under pressure
- Strong accountability for individual quality, productivity, attendance, and overall performance

Nice-to-haves





- Experience in E-Commerce, Seller Support, Customer Support, Contact Center, or BPO environment
- Proactive mindset with ability to identify seller pain points and contribute meaningful operational feedback
- Willingness to learn new products, processes, systems, and policy changes quickly

Pay: ₹10,000.00 - ₹31,000.00 per hour

Expected hours: 9.0 per week

Experience:

- Customer support: 1 year (Preferred)

Location:

- Jaipur, Rajasthan (Preferred)

Shift availability:

- Night Shift (Preferred)

Work Location: In person

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