Customer Success Manager (L1) – EV Charging Technical Support | Kazam

Location: Bangalore
Function: Customer Success / Technical Operations
Experience: 3+ years

About Kazam
Kazam is an energy-tech company building the digital ecosystem for electric mobility, with solutions across EV charging, energy management, and connected charging infrastructure.About the Role

We're looking for a technically sharp Customer Success Manager to be the first line of resolution for our B2B Charge Point Operator (CPO) / Vehicle Manufacturers (OEM) clients in India and internationally. You'll own client issues end to end: triage them, solve what you can at L1, and push the rest through to Product, Tech and Engineering until they're closed.

Key Responsibilities

- Act as the L1 point of contact for B2B clients on technical issues across the backend platform, mobile app, APIs, charging hardware and connectivity
- Troubleshoot issues involving OCPP/OCPI communication, charger-to-platform connectivity and OEM hardware behaviour
- Create, track and manage service requests in the CRM/ticketing system, with clear documentation
- Escalate unresolved issues to the right Tech/Engineering team with full context, and follow through to closure
- Coordinate with Product, Technology, Engineering and Sales to get timely resolutions
- Work with KAMs to analyse customer and platform data, spot recurring issues and patterns, and feed improvements back to product and engineering
- Keep clients updated proactively on issue status, timelines and resolution
- Monitor product performance and uptime, and flag potential issues before clients notice them
- Prioritise ruthlessly across clients and requests, based on severity, business impact and SLA
- Take ownership of assigned projects and support additional initiatives as needed





Must-Have Qualifications

- 3+ years in technical support, customer success or client handling
- Working understanding of OCPP and OCPI protocols
- Familiarity with OEM hardware communication guidelines and charger behaviour
- Background in EV charging, SaaS, IoT, mobility, automotive or similar technology products
- Native Hindi speaker, fluent in English (verbal and written) to work with Hindi-speaking clients
- Basic understanding of APIs, databases, mobile applications and system integrations
- Experience with ticketing/CRM tools

Skills We Value

- Communication: clear, concise and calm, in writing and on calls, with technical and non-technical audiences
- Stakeholder management: building trust with clients and internal teams alike
- Escalation management: knowing when and how to escalate, and following through
- Cross-functional coordination: getting things done across teams without direct authority
- Brutal prioritisation: saying "not now" to the right things so the critical ones get fixed first
- Strong troubleshooting and problem-solving, ownership and self-drive, and comfort working under pressure in a fast-paced setting

How Success Is Measured

- Issue Resolution TAT (turnaround time)
- SLA Adherence

Why Join Us

You'll work at the centre of India's fast-growing EV charging ecosystem, solving real infrastructure problems for CPOs / OEMs across the market, with direct access to the product and engineering teams who build the platform.

Pay: Up to ₹550,000.00 per year

Advantages:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Application Question(s):

- How many Years of Experience you have the relevant Field?
- what is your current CTC?
- Are you comfortable with mentioned CTC?
- What is the notice period ?

Work Location: In person

📌 Customer Success Manager (Bengaluru)
🏢 Kazam EV Tech Private
📍 Bengaluru