Job Description

Stellar is looking for a Technical Support Manager for providing International Support to its B2B Customers.
This role involves delivering application support, troubleshooting issues, and managing problem resolution.

Key Responsibilities

- Manage a team of technical support executives
- Assist B2B customers regarding any variant of BitRaser software
- Responsible for handling the Technical Support queries of the existing key customers
- Create and Execute SLA for response
- Ensure that escalated issues are resolved timely
- Work with R&D; team to get bugs fixed on priority
- Benchmark and Achieve Customer Satisfaction NPS
- Conduct Team Training on regular basis to keep team up-to-date with newer technology and issues
- Assisting prospects in evaluation of the software as and when required
- Managing and handling closed accounts for efficient customer retention
- Log issues in CRM
- Maintain features and issue reports

Desired Experience

- A Total experience of 10 -12 years is required in handling B2B support
- Out of the total experience, minimum 50% experience must be in International Software/Hardware Support
- Enable Performance Improvement of the team by measuring relevant KPIs
- Technical Support Experience with B2B Support




- Build relationship with Client personnel and be SPOC for critical issues, improvements, and escalations

Key Skills

- Technical Skills: Good knowledge of computer hardware, IT infrastructure, networking, cloud platforms, cybersecurity and API
- Customer Handling Skills: Should have Empathy
- Outstanding Communication Skills Written and Oral
- Team management skills: Should have handled a team and worked with different departments
- Approaches complex tickets with curiosity, identifies themes without prompting, able to investigate across multiple areas to "connect the dots" independently

Qualification

- B.Tech/M.Tech/BCA/MCA (Computer Science or IT) / Diploma in Computer

Core Competencies

Functional

- Technical Skills
- Customer Handling Skills

Performance Drivers

- Good Communication Skills
- Team management skills

Shift Timings

- 5:30 to 2:30 AM IST (US Shift)
- 8:00 PM to 5:00 AM IST (Night Shift)

Perks

- Learning & Development

- Medical Insurance

- Work Life Balance

- Growth Opportunities

- Cab Facility
- Meal Benefits

Job Skills

- Valuable Communication
- Technical Skills

- Date Posted: November 21, 2025

- Location: Gurugram

- Experience: 10-12 Years

- Number Of Position: 1

📌 Technical Support Manager/ Senior Manager (Gurugram)
🏢 Stellar Data Recovery
📍 Gurugram