LNT/A-MAH/1886318

- RELT-Realty
- Mumbai

- Posted On 08 Oct 2026

- End Date 06 Apr 2027

- Required Experience5 - 8 years

Skills

Knowledge & Posting Location

Facility Management

Minimum Qualification

Bachelor of Engineering (BE)

Job Description

KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Financial / Functional perspective

? Ensure timely processing of NOCs and related documentation

? Support collection and verification of customer records and compliance documents

? Maintain accurate records of bookings, requests, and service transactions

? Drive process adherence and documentation accuracy

Customer/Stakeholder Perspective

? Manage resident and tenant move-in and move-out processes

? Facilitate club house, amenity, and common facility bookings

? Handle customer complaints, service requests, and escalations within defined TATs





? Ensure high levels of customer satisfaction and engagement

Internal Process Perspective

? Verify documentation and process NOCs as per company guidelines

? Maintain resident, tenant, and occupancy databases

? Coordinate with FM, Security, CRM, and Finance teams for customer requests

? Track complaint closure and maintain service request logs

? Generate periodic MIS reports and customer service dashboards

Learning & Growth / Developmental Perspective

? Strengthen customer service and communication capabilities

? Promote a customer-centric culture across the site team

? Drive process improvements and digitization initiatives

? Enhance knowledge of customer service processes and systems

📌 Assistant Manager-Facility Management and Handover (Mumbai)
🏢 Larsen and Toubro
📍 Mumbai