- Manage and maintain customer relationships and records.
- Handle customer queries, requests, and complaints professionally.
- Follow up with customers regarding leads, enquiries, orders, and services.
- Coordinate with the Sales and Operations teams to ensure smooth customer service.
- Update and maintain customer information in the CRM system.
- Track leads, follow-ups, conversions, and customer interactions.
- Prepare regular reports on customer activities and follow-ups.
- Ensure timely communication with customers through calls, emails, and messages.
- Identify customer needs and support customer retention and satisfaction.
- Maintain accurate and confidential customer data.
Requirements
- Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
- Good communication and interpersonal skills.
- Basic knowledge of CRM software and MS Excel.
- Strong follow-up and coordination skills.
- Positive problem-solving and customer-handling abilities.
- Ability to work independently and as part of a team.
- Freshers can also apply.
Preferred Skills
☐ Customer Handling
☐ Communication Skills
☐ CRM Software
☐ MS Excel
☐ Follow-up & Coordination
☐ Lead Management
☐ Problem Solving
☐ Reporting & Documentation