Role Overview

We are looking for a senior ServiceNow AI Architect to provide architecture and design authority for AI-enabled ServiceNow solutions. The role will shape secure, scalable and supportable designs across Now Assist, MCP, AI agents, agentic workflows, AIOps, CMDB/CSDM and enterprise integrations, while guiding engineering teams through implementation and quality standards.

Key Responsibilities

Own end-to-end solution architecture for ServiceNow AI and automation initiatives, translating business objectives into architecture principles, design patterns, and implementation roadmaps.

Design solutions involving Now Assist, Generative AI capabilities, AI agents, agentic workflows, MCP-based integrations where applicable, and intelligent IT operations.

Define integration architecture, API patterns, data flows, identity/access controls, security boundaries, error handling, and observability.

Ensure alignment with ServiceNow platform standards, CMDB/CSDM data practices, enterprise architecture, security, privacy, and governance requirements.

Assess AIOps use cases and opportunities to automate incident, event, service-health, and operational workflows.

Review technical designs, code approaches, configuration decisions, non-functional requirements, and deployment plans.

Address scalability, availability, performance, maintainability, model/AI output risks, and operational support requirements.

Provide technical estimates, solution options, delivery dependencies,



and implementation risks to program leadership.

Partner with business owners, platform owners, security teams, integration teams, and delivery leads to drive architecture decisions.

Mentor developers and technical leads; establish reusable patterns, standards, and architecture documentation.

Support proof-of-concepts, technical validation, architecture reviews, and production readiness.

Required Skills and Experience

10+ years of ServiceNow/platform architecture or enterprise technology experience, with substantial hands-on ServiceNow solution design.

ServiceNow CSA and Certified Application Developer (CAD) certifications expected.

Strong architecture experience across ServiceNow workflows, integrations, data models, security, performance, and enterprise implementation patterns.

Practical knowledge of Now Assist, Generative AI, AI agents or agentic workflows; ability to assess suitable use cases and design controls.

Experience with CMDB/CSDM and IT service/operations processes.

Robust technical leadership, estimation, design-review, documentation, and stakeholder communication skills.

Preferred Qualifications

CIS-CSM and Now Assist credentials.

Experience with MCP, AIOps, enterprise AI governance, and integrations with external platforms.

Experience designing secure solutions for large, complex enterprise environments.

Pay: ₹914,000.00 - ₹2,460,000.00 per year

Work Location: In person

📌 ServiceNow AI Architect (Hyderabad)
🏢 Hirezy.ai
📍 Hyderabad