JOB DESCRIPTION – FRONT OFFICE EXECUTIVE

Company: KOVILAKAM RESIDENCY PVT LTD
Hotel Category: 3 Star Hotel
Location: Govindapuram, Calicut, Kerala

Position

Front Office Executive / Receptionist

Job Summary

We are looking for a friendly, professional, and customer-focused Front Office Executive to manage guest check-in and check-out, reservations, guest queries, and daily front office operations while ensuring excellent guest service.

Key Responsibilities

- Welcome and greet guests in a qualified and friendly manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer telephone calls, emails, and guest inquiries.
- Provide accurate information about hotel facilities, services, and local attractions.
- Handle guest complaints and coordinate with relevant departments for quick resolution.
- Maintain guest records and update hotel systems accurately.
- Coordinate with Housekeeping, F&B;, Maintenance, and other departments.
- Handle billing, payments, and basic cashiering procedures.
- Maintain proper records and front office documentation.
- Follow hotel policies, safety procedures, and service standards.
- Maintain a clean, organized, and professional reception area.





Requirements

- Minimum qualification: Plus Two / Diploma / Degree in Hotel Management or related field.
- Previous hotel/front office experience is preferred.
- Valuable communication and interpersonal skills.
- Basic computer knowledge and familiarity with hotel software is an advantage.
- Pleasant personality and professional appearance.
- Ability to work in shifts, including weekends and holidays.
- Good customer-service attitude and problem-solving skills.

Skills

- Guest handling
- Communication skills
- Telephone etiquette
- Computer skills
- Reservation handling
- Billing and cashiering
- Teamwork
- Problem-solving
- Professional grooming

What We Offer

- Competitive salary package
- Food and accommodation
- Professional work environment
- Opportunities for learning and career development

How to Apply

Interested candidates can send their updated CV / resume via WhatsApp or contact the HR department.

Contact: +91-XXXXXXXXXX
Location: KOVILAKAM RESIDENCY PVT LTD, Govindapuram, Opposite Aster MIMS Hospital, Calicut.

Pay: ₹13,000.00 - ₹18,000.00 per month

Perks:

- Food provided

Work Location: In person

📌 Front Office (Kozhikode)
🏢 Kovilakam Residency (P)Ltd
📍 Kozhikode