JOB DESCRIPTIONHotel ManagerJob Summary

We are looking for an experienced, responsible, and customer-focused Hotel Manager to oversee the hotel's daily operations, ensure excellent guest satisfaction, manage staff, and maintain high standards of service, hygiene, and hospitality. The ideal candidate should have robust leadership, communication, and problem-solving skills, along with relevant hotel management experience.

Key Responsibilities

1. Hotel Operations

- Oversee the day-to-day operations of the hotel.
- Ensure smooth functioning of the front office, housekeeping, food and beverage, and other departments.
- Maintain high standards of cleanliness, hygiene, safety, and service quality.
- Monitor room availability, reservations, check-ins, and check-outs.

2. Staff Management

- Recruit, train, supervise, and motivate hotel staff.
- Prepare staff duty schedules and monitor attendance.
- Ensure employees follow hotel policies and service standards.
- Conduct staff meetings and evaluate employee performance.

3. Guest Relations

- Ensure excellent customer service and guest satisfaction.
- Handle guest complaints, feedback, and special requests professionally.
- Maintain good relationships with regular guests and corporate clients.
- Ensure prompt and courteous service throughout the guest stay.

4. Financial Management

- Monitor daily revenue.
- Supervise billing, cash handling, and payment collections.
- Prepare daily, weekly, and monthly operational reports.
- Support revenue growth through effective pricing and occupancy management.

5. Reservations and Marketing

- Oversee room bookings, reservations, and cancellations.
- Coordinate promotional activities and special packages.
- Monitor online reviews and maintain the hotel's reputation.




- Develop strategies to improve occupancy and revenue.

6. Maintenance and Compliance

- Ensure hotel facilities, equipment, and rooms are properly maintained.
- Coordinate repairs and preventive maintenance.
- Ensure compliance with applicable safety, hygiene, and licensing requirements.
- Monitor inventory, supplies, and vendor relationships.

Candidate Requirements

- Degree or diploma in Hotel Management or Hospitality Management preferred.
- Minimum 3–5 years of relevant hotel or hospitality experience, including supervisory responsibilities.
- Strong leadership, team management, and decision-making skills.
- Good communication, interpersonal, and customer-handling abilities.
- Knowledge of hotel management software (PMS), billing, and reservation systems.
- Understanding of budgeting, cost control, and revenue management.
- Ability to work flexible hours, including weekends and holidays when required.

Key Skills

- Leadership and team coordination
- Customer service and guest relations
- Hotel operations management
- Staff training and supervision
- Revenue and cost control
- Problem-solving and decision-making
- Communication and time management

Performance Expectations

- Maintain high guest satisfaction and service standards.
- Improve room occupancy and hotel revenue.
- Ensure efficient staff performance and operational control.
- Maintain cleanliness, safety, and compliance standards.
- Build a positive reputation for the hotel.

Experience

3–5 years of relevant hotel management or hospitality experience preferred.

How to Apply

Interested candidates may submit their updated resume, details of previous hotel experience, and expected salary to the management.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Hotel Manager (Koyambedu)
🏢 Ratna Convention Center
📍 Koyambedu